How To Add/Delete/Manage Cameras For Your Customer From The Partner Portal

This article covers the steps required to manage cameras for your customer though your partner account including adding cameras, viewing camera status, and accessing camera server reports.

To add a camera to a customer account without logging into the customer account

1. Log into your partner portal
2. Select the "Manage Devices" link from the partner menu
3. Click the Add Camera
** Make sure the username in the customers field matches the account you are registering the device for
4. Type in the serial number, OAK and name for the device
5. Click the "Add Camera" button
You should receive an alert that the camera was registered successfully

To view a camera's status without logging into the customer account

1. Log into your partner portal
2. Select the "Manage Devices" link from the partner menu
3. Use the search filters or show all to locate the customer account's devices

You can now see all the devices listed for this user including the model and state (Connected/Not Connected). If the device is connected you will see a link called "Report" which will attempt to retrieve a server report from the device. You can also click the "Details" link for the device which will give you additional information on the device.

To remove a camera from a customer account without logging into the customer account

1. Log into your partner portal
2. Select the "Manage Devices" link from the partner menu
3. Use the search filters or show all to locate the customer account
4. Click the details link for that camera
5. Click the Delete button

** This will not stop billing from Secure-i for the device, you must still reduce the number of camera subscriptions on the user account to change billing.